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FAQ

ABOUT THE BRANDS

What is the AWTOOLS brand?
AWTOOLS is a dynamically growing professional brand of tools and accessories, present on the market since 2013 and managed by the Polish distribution company AW-Narzędzia from Białystok. It specializes in hand tools for the automotive, construction, and gardening industries, as well as power tools dedicated to both hobbyists and professionals.
What is the HOOZAR brand?
HOOZAR is a new line of corded and cordless power tools created by AW-Narzędzia. With compact size, adjustable speed, and high performance, it works well for tasks both simple and advanced, in construction and renovation.

OUR OFFER

What types of products does AWTOOLS offer?
In the AWTOOLS portfolio you will find hand tools (wrenches, hammers, pliers), power tools (drills, grinders, saws), gardening equipment (hoses, pruners, lawnmowers), as well as accessories and spare parts for professional workshops and home projects.
What does the HOOZAR line offer?
The HOOZAR line consists of corded and cordless power tools – drills, grinders, saws – designed for maximum mobility and performance, which will be systematically expanded with new models.
Who are AWTOOLS tools intended for?
AWTOOLS products are intended for DIY enthusiasts performing household and garden tasks, as well as professionals in the construction, automotive, and workshop industries who require durable and reliable solutions.
Who is the HOOZAR brand for?
HOOZAR is aimed at contractors and DIY enthusiasts who need compact, easy-to-use power tools with high performance – whether they work at home or on a construction site.

WHAT SETS US APART?

What makes AWTOOLS tools stand out?
AWTOOLS focuses on durable materials, ergonomic designs, and constant improvements to the Black Line, making the tools not only durable but also comfortable for long hours of work.
What makes HOOZAR power tools stand out?
HOOZAR combines compact size with adjustable speed and high performance, allowing for convenient handling and versatile use – from delicate finishing tasks to heavy renovation work.

SHOPPING AND LOYALTY PROGRAM

Do I need an account to place an order?
No, you can place an order as a guest. However, having an account gives you access to your purchase history, easier tracking of shipments, and participation in the loyalty program.
How does the loyalty program work?
For every purchase you earn points that can be exchanged for discounts on future orders. Details of the program can be found in the terms and conditions.

SHOPPING AND PAYMENTS

What payment methods are available?
We offer online payments (bank transfers, credit/debit cards, BLIK), fast transfers via PayU, as well as cash on delivery.
Can I receive a VAT invoice?
Yes, simply provide your company details when placing the order and an invoice will be issued automatically.

DELIVERY AND TRACKING

What delivery options do you offer?
We use courier services and InPost parcel lockers. Depending on your preference, you can choose the most convenient delivery option.
Can I track my shipment?
Yes, once your order is shipped you will receive an email with a tracking number and a link to track the shipment.

RETURNS AND COMPLAINTS

Can I return a product?
Yes, you have 14 days to return a product without giving any reason, as long as it shows no signs of use.
How do I file a complaint?
Simply contact our customer service department and describe the issue. Depending on the situation, the product will be repaired, replaced, or you will receive a refund.

WARRANTY AND SERVICE

What warranty do AWTOOLS and HOOZAR products have?
Products are covered by a standard 24-month manufacturer’s warranty.
Do you offer post-warranty service?
Yes, we have a service center where you can repair your equipment even after the warranty period ends.

B2B COOPERATION

Can I become a distributor of AWTOOLS and HOOZAR?
Yes, we welcome cooperation with wholesalers and stores interested in selling our products.
How can I start B2B cooperation?
Simply contact our sales department, which will present the terms of cooperation and the commercial offer.